Terms of Service

Studio Liftoff (“Studio Liftoff,” “we,” “us,” or “our”) is owned and operated by Zach Nelson, based in Indianapolis, Indiana. We design, build, host, and maintain websites for small businesses on a monthly membership.

By signing up for a membership, requesting a free preview, or otherwise using our services, you (“you,” “Client,” or “Member”) agree to these Terms of Service (“Terms”). If you do not agree, do not use the service.

The Studio Liftoff membership includes: a custom-designed website, hosting, a domain (where applicable), SSL/security, ongoing reasonable updates and maintenance, and direct text/email access to Zach. The specific features included with your plan are described on our pricing page at the time you subscribe.

The website is provided as part of an ongoing service. You are paying for continuous design, hosting, maintenance, and support — not a one-time build deliverable.

The website remains the property of Studio Liftoff for the duration of your active, paid membership and after cancellation. The design, code, templates, hosting configuration, and any custom components we build are licensed to you for use only while your membership is active and in good standing.

You retain ownership of the content you provide to us (your text, logos, photos, brand assets, and any third-party content you have the right to use). You grant Studio Liftoff a non-exclusive license to use that content as needed to build, host, update, and promote your website during the membership.

If you cancel or your membership ends for any reason, you do not receive ownership of the website, its source code, its design files, or its hosting setup. The site will be taken offline. We will return any original content assets you provided to us on request.

If you want to purchase the source files outright after cancellation, contact us — buy-outs are handled case-by-case and are not included in the membership fee.

If we register a domain on your behalf as part of the membership, the domain is held under our account for the duration of your membership. On cancellation we will, on written request and at our discretion, transfer the domain to you at cost. Domain transfer fees, ICANN fees, and any renewal fees are your responsibility.

If you bring your own existing domain, it remains yours and we will release DNS control on cancellation.

Your membership includes unlimited reasonable content and design updates. “Reasonable” means changes to existing pages, copy, images, sections, styling, and small new pages that fit within the scope of your existing website.

The following are NOT included and may be quoted separately:

• Full redesigns or rebuilds of the site
• Adding entirely new sub-systems (e.g. e-commerce store, custom booking engine, member portal, multi-language support)
• Custom application development or backend logic beyond a standard marketing site
• Third-party integrations that require paid plans or development beyond standard setup
• Copywriting, photography, videography, or other content creation, unless explicitly agreed
• Work for any website or brand other than the one covered by your membership

Update requests are completed in the order received during normal business hours. We will give you an honest ETA. We do not guarantee a specific turnaround time, but we aim to ship most reasonable changes within a few business days.

We reserve the right to decline requests that are abusive, unlawful, fall outside the “reasonable” scope above, or that would require us to violate any law or third-party terms.

Membership fees are billed monthly in advance via our payment processor. By subscribing you authorize us (through our processor) to charge your payment method on a recurring basis until you cancel.

We may change pricing for future billing periods with at least 30 days’ notice by email. Your existing rate remains in effect through the end of the current billing period.

Failed payments: if a charge fails, your processor will retry automatically. If payment is not received within 7 days of the original charge date, we may suspend or take your website offline until the account is brought current. After 30 days of non-payment the membership may be terminated and the site permanently removed.

You can cancel at any time from your member dashboard or by emailing us. Cancellation takes effect at the end of the current paid billing period. You retain access until that date; we do not pro-rate or refund partial periods.

On cancellation, your website will be taken offline and removed from our servers. You do not receive a copy of the site, the source code, or hosting credentials. See Section 3 (Ownership) for details.

All membership fees are non-refundable. The membership is a service: each billing period covers ongoing design availability, hosting, security, maintenance, and support that have already been provided for the period in question. Because the website has been live, hosted, and supported during that period, services have been rendered and fees for that period are not refundable, in whole or in part.

This includes — but is not limited to — situations where you:

• cancel partway through a billing period;
• stop using or visiting the site during a billing period;
• did not request updates during a billing period;
• change your mind after the website is launched.

Chargebacks initiated without first contacting us to resolve a billing issue are a material breach of these Terms and may result in immediate termination of the membership and suspension of the website.

Nothing in this section limits any non-waivable rights you may have under applicable consumer-protection law.

We may build a free design preview before you subscribe. The preview is provided “as is” for evaluation only. It remains our property and is not delivered to you unless you start a paid membership. We may reuse design ideas, components, and learnings from previews in our own work and for other clients, provided we do not reuse your specific brand assets or content.

You agree to:

• Provide accurate billing and contact information.
• Only provide content you own or have permission to use.
• Not use the website for unlawful, fraudulent, infringing, harassing, hateful, sexually exploitative, or malware-distributing activity.
• Comply with the terms of any third-party services connected to the site (email providers, analytics, payment processors, etc.).
• Keep your account credentials confidential.

We may suspend or terminate the membership immediately, with no refund, if we reasonably believe your site is being used in violation of this section.

We use commercially reasonable efforts to keep your site online, but we do not guarantee uninterrupted or error-free service. The internet, upstream hosting providers, DNS, and third-party services occasionally fail. We are not liable for downtime caused by factors outside our reasonable control.

The service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will meet your business goals, generate revenue, achieve any specific search-engine ranking, or be uninterrupted or error-free.

To the maximum extent permitted by law, Studio Liftoff and its owner shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising from or relating to the service, even if advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising from or relating to the service is limited to the amount you actually paid us in the three (3) months immediately before the event giving rise to the claim.

You agree to indemnify, defend, and hold harmless Studio Liftoff, its owner, and its contractors from any third-party claims, damages, and expenses (including reasonable attorneys’ fees) arising out of: (a) content you provide; (b) your use of the service; or (c) your violation of these Terms or any law or third-party right.

We may suspend or terminate your membership immediately if you breach these Terms, if your account is more than 30 days past due, or if continuing the service would, in our reasonable judgment, expose us to legal or reputational risk. On such termination no refund is due.

We may update these Terms from time to time. The “Effective” date above will be updated and material changes will be communicated by email or via the member dashboard. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Indiana, USA, without regard to its conflict-of-laws rules. Any dispute arising under these Terms shall be brought exclusively in the state or federal courts located in Marion County, Indiana, and you consent to that venue and personal jurisdiction. Each party waives any right to a jury trial.

These Terms, together with our Privacy Policy, are the entire agreement between you and Studio Liftoff and supersede any prior agreements. If any provision is held unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a sale or restructuring of the business.

Questions about these Terms? Email zach@studioliftoff.com.